Refund policy

Welcome to The Card Cache! The below return and refund policy governs your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these terms. Please read them carefully.

1.1. Consumer Rights Under Australian Consumer Law (ACL): Our returns and exchanges policy does not affect your rights under the Australian Consumer Law (ACL). Under ACL, you are entitled to a repair, replacement, or refund if your product is faulty, not as described, or unfit for purpose, even if the product is on sale or discounted.

1.2. Return Eligibility: We offer damaged goods return, however, for we do not offer change of mind returns.

1.3. Non-Returnable Items: Certain items, such as opened packs of Pokémon or One Piece cards, may not be eligible for return or exchange. Please check the product details for any specific return restrictions.

1.4. Return Process: To initiate a return, please contact us via email at thecardcache@outlook.com with your order number. We will provide you with further instructions on how to send the items.

1.5. Refunds: Once your return is received and inspected, we will process your refund or exchange. Please allow 5-7 business days for the refund to appear on your original payment method. Shipping fees are non-refundable.

1.6. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a return or exchange and cover the return shipping costs.